NewRuleFX Shipping Information and Policy

We work for hours on a breakaway prop; artfully crafting, molding and shaping them, getting the color just right, handling their delicate shells oh so gingerly, washing them and tenderly packaging each one of them to the best of our ability in a small fortunes worth of packaging. We ship them off, ridiculously adorned with "Fragile! Glass!" decals and caution warnings.

Once in awhile, one of our packages gets a little extra "handling" by the shipping companies.

Due to the extremely fragile nature of these products, we cannot guarantee that these items will arrive unbroken if shipped. If you have received merchandise that is damaged, retain all materials and contact the shipping company (FedEx, OnTrac, USPS) to file a damage/loss claim. After filing a claim, please contact us as well to let us know. We can assist you in providing the necessary documentation as well as submitting a form to release the shipping company claim settlement back to you.
If you need replacements you can order online, or call us and we can assist you. We do not offer refunds on breakaway or expendable merchandise received damaged or broken. We DO however, buy back broken breakaway glass shards. Send us your clean broken remnants of SMASHProps breakaway glass products and we'll credit your card $12 per pound. Contact Us for more information.

We are very sorry, but any replacements on breakaways must be handled as a new order at your cost.

The expense of the replacement may be offset by the claim settlement amount provided by the shipping company if valid. We insure all of our shipments for the value of the order. NRP/NewRuleFX/SMASHProps does not offer any guarantee or refund for any breakaway products sold on this site. In the event that a non-breakaway item is determined to have manufacturing or operating defects upon receipt we will repair or replace the item at our option.

Return Policy for Non-Breakaway Props

Please contact us for a return authorization. Expendables, supplies, custom made props and equipment, and non-standard customizations of any of our products are sold as-is, all sales final. If you have any questions regarding the fitness, use or operation of any of our products, please contact us. All authorized returns are subject to a 15% re-stocking fee. At this time we do not rent equipment or products, nor do we accept returns for products that show obvious signs of use.