By purchasing from NewRuleFX.com, you agree to the following policies.
Desired Delivery Date Information, Rush Orders
Most every order needs to be built according to your options, packaged and then prepared for shipment. Depending on the prop, quantity and our workload, this may vary from one day to over a week. If you have a time-critical delivery date, please contact us to be sure that we can meet your deadline.
On the order checkout page there is a field marked "Desired Delivery Date." The date that you enter here is a date that you wish to have your items delivered by. It does not guarantee that we can meet that deadline, nor does not obligate us to do so. This information serves as a way for us to prioritize orders during heavy volume weeks. We always do our best to get our products built and shipped as soon as possible.
● Please factor in build time as well as shipping travel time into your order. If you need more information about this, please feel free to contact us.
Information Regarding Products Damaged in Transit
All of our products are packaged very carefully and we have spent years perfecting techniques to insure that our items arrive intact. Once in awhile, one of our packages gets a little extra "handling" by the shipping companies.
Due to the extremely fragile nature of these products we simply cannot guarantee that these items will arrive unbroken if shipped. If you have received merchandise that is damaged, retain all materials and contact us so that we can submit a damage/loss claim with the shipping company (FedEx, UPS OnTrac, USPS). We ship all of our orders insured for the value of the order. If the claim is approved and a refund for damaged materials is made, we will credit your card in the amount of the claim provided or provide a replacement. Contact us to discuss your specific options. We cannot guarantee that the shipping company will approve the claim however. If you are local to the Los Angeles area, consider an in-store pickup.
Customs Fees, Duties, Return and Restricted Items
We carry a wide range of specialty props and supplies. Some of the items that we carry may be restricted in your City, State or Country. Please check you local laws regarding the import, possession and use of these items prior to ordering. The purchaser is responsible for the payment of all duties and taxes. We do not advance pay any duties or import taxes on your behalf. If an shipment is held in customs then returned to us for non-payment of duties or taxes, we do not bear any responsibility to pay to re-ship the items to you or refund your purchase price.
Return Policy for Breakaway Props & Custom Props
We do not offer returns for Breakaway props. A majority of our other props and supplies fabricated on site are considered custom items and as such are made to order and are not eligible for refund. Expendables, supplies, custom made props and equipment, and non-standard customizations of any of our products are sold as-is, all sales final.
We do not offer refunds on breakaway or expendable merchandise received damaged or broken. We do insure them with the carrier and they may be eligible for refund or replacement via the damage claim process.
Return Policy for Non-Breakaway, Non Custom Items
If you have any questions regarding the fitness, use or operation of any of our products, please contact us. At this time we do not rent equipment or products, nor do we accept returns for products that show obvious signs of use. Shipping fees will not be refunded. In the event that we do grant a refund on merchandise, all authorized returns are subject to a 30% re-stocking fee.
Defects in Workmanship
Should you receive an item that you believe is defective or was damaged prior to shipping. Contact us immediately so that we may determine what may be done for you.
Credit Card Charges and Authorizations
When checking out from our online shopping cart it is important that you provide the correct billing address for the card that you are using. If the shipping and billing information do not match, be sure to provide both complete addresses. If your billing address information does not match the information associated with your card, our fraud detection system will prevent the order from processing. Please note that a charge authorization for unsuccessful transactions MAY STILL APPEAR on your account. This amount is held as pending with your Credit Card Company or Issuing Bank. These funds are released back to your account depending on your financial institution's timeline and we have no control of that. Do not attempt to place multiple orders if you do not have the correct information, this will result in multiple authorization holds being placed on your credit or debit card.
To learn more about how authorization holds work check out this link: http://en.wikipedia.org/wiki/Authorization_hold